Terms of service
Terms & Conditions
Last updated: [09/2026]
Welcome to Dukan Official. By browsing our website or placing an order, you agree to the terms below.
About Us
Dukan Official is an online store based in Karachi, Pakistan, selling kitchen gadgets, home essentials, furniture, baby products, and home/cleaning products.
Orders
- All orders are subject to availability. If an item is out of stock after you order, we'll notify you and offer an alternative or cancel that item.
- Prices listed on the website are in [PKR] and may change without prior notice. The price at the time of your order is the price you pay.
- We reserve the right to cancel any order in cases of pricing errors, suspected fraud, or stock issues.
Payment
We accept [payment methods — e.g. Cash on Delivery, bank transfer, cards]. Full payment is required before dispatch, except where Cash on Delivery is offered.
Shipping
Shipping timelines and charges are outlined in our [Shipping Policy]. We are not responsible for delays caused by courier partners, weather, or events beyond our control.
Returns & Refunds
We do not offer cash refunds or returns. Eligible issues (damaged, defective, or incorrect items) are resolved through a gift of equal value, as outlined in our [Return & Refunds Policy].
Product Descriptions
We do our best to display accurate colors, sizes, and details for every product. Slight variations may occur due to screen settings or manufacturing batches.
User Conduct
By using our site, you agree not to:
- Use the site for any unlawful purpose
- Attempt to access accounts, data, or systems without authorization
- Submit false or misleading information when placing an order
Intellectual Property
All content on this website, including images, logos, and text, belongs to Dukan Official and may not be copied or reused without permission.
Limitation of Liability
Dukan Official is not liable for indirect, incidental, or consequential damages arising from the use of our products or website, to the extent permitted by law.
Changes to These Terms
We may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.
Governing Law
These terms are governed by the laws of Pakistan.
Contact Us
Questions about these terms? Reach out at [dukan.official@gmail.com] or [+923259254068].
Dukan Official
Karachi, Pakistan