Shipping policy
Shipping Policy
Processing Time
Every order is processed within 1-3 business days of purchase. You'll get a confirmation email once your order is packed and handed to our courier partner.
Delivery Time
Once shipped, delivery typically takes 3-7 business days, depending on your location within Pakistan. Major cities usually see faster delivery; more remote areas may take a bit longer.
Shipping Charges
Shipping costs are calculated at checkout based on your order size and delivery location. Any current free-shipping offers will be shown on the product page or at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by [email/SMS/WhatsApp]. You can use this to follow your package right up to your doorstep.
Delays
While we do our best to hit these timelines, factors like weather, courier volume, or public holidays can occasionally cause delays. If your order is taking longer than expected, reach out to us at [email] or [phone] and we'll look into it right away.
Order Issues
If your package arrives damaged, incomplete, or doesn't show up at all, contact us within three days of the expected delivery date so we can resolve it quickly.
Dukan Official
Karachi, Pakistan
[dukan.official@gmail.com] | [+923259254068]