Refund policy
Return & Refunds Policy
At Dukan Official, we want you to feel confident about every order. Here's exactly how we handle issues if something isn't right.
Our Policy
We do not offer cash refunds or product returns. If there's a genuine issue with your order (damaged item, wrong item received, or manufacturing defect), we'll make it right by offering you a gift of equal value to the product you purchased, from our store.
When You're Eligible
You can reach out to us within [X] days of delivery if:
- The product arrived damaged or defective
- You received the wrong item
- The product is missing parts that were listed in the description
1. Contact us at [email] or [phone] within [X] days of delivery, with your order number and photos of the issue.
2. Our team will review your case within [X] business days.
3. If approved, we'll offer you a gift item of equal value to your original purchase, chosen from our current catalog.
4. We'll arrange delivery of the replacement gift at no extra cost to you.
## What's Not Covered
- Change of mind after purchase
- Items damaged due to misuse after delivery
- Requests made after the [X]-day window
- Products that were used, worn, or altered
Questions
If you're unsure whether your situation qualifies, just message us. We'd rather sort it out with you directly than leave you guessing.
Dukan Official
[dukan.official@gmail.com] | [+923259254068]